Refund Policy




If you are experiencing any problems with our products, please contact our Technical Helpdesk. We will try our best to address all your concerns in a satisfactory manner.

However, if you find that you would like to proceed with the refund, please follow our easy 3-step refund procedure below:

Note: Purchases made via TrialPay will not be eligible for refunds but will be given store credits instead.

Step 1: Locate your order invoice.

This is to allow us to locate your payment information to facilitate a smooth refund. If you are unable to locate your invoice, please request a copy of your invoice from our Technical Helpdesk. Your invoice is required to ensure that we can locate and process your refund quickly.

Step 2: Complete the refund form

You can fill in and print out the refund form here. Or, download a copy of the refund form in document or PDF format.

Step 3: Send us the refund request (invoice + refund form)

You can send the refund request consisting of the 2 above documents to us conveniently via Email or Post.

  • Refund By Email

    Attach scanned copies or photos of your signed refund form with your invoice and email it to

  • Refund By Post
  • For both refund or exchange, you are required to return the items in its original packaging.

    Damaged items is not eligible for refunds. Once we receive your item in good condition, we will credit back the purchased amount to your credit card

    Before you return us the item, please write the order ID number on the package and inform us at

    It highly recommended that you post the item with a tracking number to ensure that we are able to receive and locate the items. We will not bear any responsibilities if the item is lost.

    Kindly return to our Singapore branch: 30 Kallang Place #03-14 Singapore 339159



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