If you are experiencing any problems with our products, please contact our Technical Helpdesk. We will try our best to address all your concerns in a satisfactory manner.

However, if you find that you would like to proceed with the refund, please follow our easy 3-step refund procedure below:


Step 1: Locate your order invoice.

This is to allow us to locate your payment information to facilitate a smooth refund. If you are unable to locate your invoice, please request a copy of your invoice from our Technical Helpdesk. Your invoice is required to ensure that we can locate and process your refund quickly.


Step 2: Complete the refund form

You can fill in and print out the refund form here. Or, download a copy of the refund form in document or PDF format.


Step 3: Send us the refund request (invoice + refund form)

You can send the refund request consisting of the 2 above documents to us conveniently via Fax, Email or Post.

• Refund By Fax
  
  For customers residing outside of USA, please fax your refund request to:
  
  +65-6222-2891 (Singapore)
  
  For USA customers, please fax to one of the following numbers:
  
  +1-773-913-6457 (USA Fax Line 1) or 
  +1-773-913-6490 (USA Fax Line 2) or 
  +1-773-913-6514 (USA Fax Line 3)  
  
  

• Refund By Email
  
  Attach scanned copies of your signed refund form with your invoice and email it to dawn.evans@inklineglobal.com
  
  
• Refund By Post

You can send the refund to this address:

Inkline Software Labs
8 Eu Tong Sen Street The Central, #13-90
Singapore 059818

We will process the refunds and send you a confirmation of your refund. You should receive a confirmation from us within 2 business days if the request was made by fax or email, or 2 weeks if the request was made by post.