Purchase
of products
1: How do I purchase your products?
Purchase Methods:
You can purchase our software via one of the following methods:
1.
Purchase using our online secure store with credit card (Preferred).
Please visit our secure order form at http://www.inKlineGlobal.com/order
or http://www.inklineglobal.com/register/register.html.
2.
Phone purchase with credit card.
Please call our order taking agent at
1-800-2424775 (within USA) or
1-952-253 -8175 (outside USA) to place an order
3.
Fax purchase
Please download the registration form, print it, fill it out and fax to us at
1-775-7475730
4.
Postal purchase
Please download the registration form, print it, fill it out and send it to us
to the address is included in the form.
[Back to Contents]
2:
What currency are the products sold in?
The products are sold in US Dollars. To purchase, please go to:
http://www.inklineglobal.com/order/.
[Back to Contents]
3:
Is there any discount for volume purchase or company purchase?
Yes, there is volume discount for customers.
For
customers who order 5 or more licenses of any of our products,
they will be entitled for the following discount rate.
5
copies or
more
15% discount
10
copies or
more
20% discount
20
copies or
more
25% discount
50
copies or
more
30% discount
250
copies or
more
45% discount
For
example, if a customer purchases 20 licenses of Visual Day
Planner (for network usage), then the price will be as follows:
Before
discount: $29.95 x 20 licenses = $599.00
After
discount: (29.95 x 20 licenses) x 75% = $449.25
Savings
= $149.75
To
purchase, please go to http://www.inklineglobal.com/order.
[Back to Contents]
4:
What if I am unable to use the shopping cart to purchase?
Please click here to view
alternative ways to purchase.
[Back to Contents]
5:Can
I get the trial version in a CD before purchase?
Yes, you can get it by paying the non-refundable $9.95 shipping
and handling cost. To order the CD only for trial/demo version,
please read about the available purchase
methods.
However,
purchase of CD does not constitute as a purchase of our products
as license is required to obtain the full version. Thus, you
will still need to pay for the license in order to obtain the
full version.
[Back to Contents]
6:Can
I purchase by using Money Order or Debit Card?
Yes, you can. Please read about the available purchase methods.
[Back to Contents]
7:I
don't have a credit card, how can I purchase your products?
You can purchase our products through other methods. Please read
about the available purchase methods.
[Back to Contents]
8:Do
you send your products in CDs or boxes?
We send our products through online delivery. However, if you will like the CD to be sent to you, there will be a non refundable shipping and handling
fee of $9.95.
Click here
to find out how to order the CD. There will be no boxes
sent to customers.
[Back to Contents]
9:Is
your website secured and certified?
Yes, it is secured and certified. You can view our security certificate here.
[Back to Contents]
10:Are
your products compatible with Macintosh?
No, our products are not compatible with Macintosh. You can find
out about our products and their respective compatibilities here.
[Back to Contents]
11:Would
you ever reveal my information to other parties or subscribe me
in any mailing lists?
No, you can be sure that we will not reveal your information to
others. You will only be listed in our mailing lists if you subscribe
to our newsletter, which we use to inform our customers about the latest news and upgrades. We will
not subscribe you to any other mailing lists.
[Back to Contents]
12:I
lost my online invoice, would you send it to me again?
Please click here
to submit your enquiry and select 'Lost Invoice'.
[Back to Contents]
13:
Why is there a difference in product pricing?
As the latest versions have new features and involve extensive
R&D costs, thus the price increases accordingly.
We
believe in delivering the very best quality products to our
customers at reasonable cost. Additionally, we encourage our
customers to purchase the latest versions as they will be
entitled to special price promotions for major
upgrades as well as free minor upgrades within the one year support warranty.
Please
note that major software sites such as www.download.com
have a lag period when giving review of our products together
with the listing versions and price. Thus, the information given
there may not be updated.
To
purchase our products, please go to http://www.inklineglobal.com/order.
[Back to Contents]
14: Why did I receive two inKline Global
Purchase Confirmation emails?
This might caused when customers click "refresh" during the shopping
cart process, or accidentally click 'Authorize transaction'
twice. However, we will only receive one order from customer.
[Back to Contents]
15:
Why am I getting pop ups asking me to purchase?
The reason is that you did not enter the registration code when
prompted to do so. You need to enter the registration code inside the CD cover in order to
unlock the full version. Please
uninstall the product, then re-install it back to the system
with the registration code entered.
Please note that before you uninstall the program, make sure
that programs such as Norton Crash Guard are disabled.
[Back to Contents]
Refund
16: How do I get a refund on my purchase?
Please refer to our Refund Policy
for details.
[Back to Contents]
17: How do I refund if I do not have a fax machine?
We recommend that you fax your refund request from a fax center,
as this ensures the fastest response. Alternately, you can send the refund request together with the
required documents to this address:
inKline
Global, Inc.
77 Bencoolen Street, #04-01
Singapore 189653
Please
note that the refund request must reach us within the 60 days
from your purchase date to remain eligible for the 60 day money back policy.
[Back to Contents]
18: Can I still request for refund after 60 days of
purchase?
Unfortunately no, as this means that your 60 day money back
guarantee period has already expired and we will not be able to process your refund.
However,
we do allow you to exchange it for another product. Please take
note that if the product that you choose to exchange costs less
than what you have paid, there will be no refund on the price
difference.
For
more information on other products, please click here.
[Back to Contents]
19:
How do I know that my refund request is being processed?
We will send you en email that we have processed and credited
back your credit card account.
[Back to Contents]
20:
How long does it take to get my money back?
Please allow up to one week for refund processing as we need time to
verify the information and for the refund to be shown in the
credit card statement.
[Back to Contents]
21:
Why I did not receive a refund for the CD?
It is stated clearly in the shopping
cart and our refund
policy, as well as on your online invoice, that shipping and handling cost is non-refundable.
[Back to Contents]
Product
version and upgrades
22:
What are the latest versions of your products?
Please click here
to view the latest versions of our products. If you would like to upgrade, click
here
to submit your enquiry and select 'Product Upgrades'.
[Back to Contents]
23: How do I find out what version I am using?
For
Stay Connected! and PureRadio
1. To check the version of Stay Connected! and PureRadio, right click once
on the program tray icon (near where the system time is) to
bring up the menu items
2. select the item labelled "About Stay Connected!" or "About
PureRadio"
3. A pop-up window will appear and the version number is written
on the first line
For
other products
1. Start up the program
2. Click on Help in the menu.
3. Click on About ...
4. A window will come up with version number and other details
[Back to Contents]
24:
How do I upgrade?
All customers enjoy special price
promotions for major
upgrades as well as free minor upgrades within the one year support warranty.
Version 2.x to version 2.x is a minor upgrade. Eg. 2.0 to 2.1
Version 2.x to version 3.x is a major release. Eg. 2.0 to 3.0If
you would like to upgrade, please click
here
to submit your enquiry and select 'Product Upgrades'.
[Back to Contents]
Registration
code and license
25:
I've lost my registration code, what can I do?
If made your purchase within one year, please
click here
to submit your enquiry and select 'Lost Registration Code'.
If you have lost your registration code but have
already exceeded your entitled one year warranty and support, you have
to extend your support policy by upgrading to the latest release
of our software in order to reinstate your lost registration number,
please click
here
to submit your enquiry and select 'Product Upgrades'.
[Back to Contents]
26: I
selected the instant on-line purchase option, why have I not receive my immediate online delivery?
If you have not received your order by now, please click here
to submit your enquiry and select 'Purchasing Problem'.
[Back to Contents]
27: I have two computers,
do I need to purchase
two licensed copies?
License Agreement:
"InKline Global Products are licensed on a per user basis.
The license grants the user the right to install and use the
software on one or more computers as long as the total number
of users does not exceed the license quantity."
[Back to Contents]
28: Are your products and registration fees a one-time
payment?
It is a one-time purchase payment until you decide to make a
major upgrade
to a newer version.
The cost of major upgrade is very nominal at a special exclusive
rate compared to the usual price. Look out for special
upgrade offers in our newsletters sent out to you periodically.
If
you have not received any upgrade offer and would like to
upgrade, please click here
to submit your enquiry and select 'Product Upgrades'.
[Back to Contents]
29:
How do I register the products that I have purchased to unlock the full version?
There is no requirement to enter any registration code if you
have purchased our products online. The reason is that the download
links given to the customers to download the products are
already the full version of the products themselves.
If
customers download the products from the CD, the
registration code is inside the CD cover.
In
situations when customers did not purchase the products, but
instead requested for the trial versions in CD, the registration code
will not be given out to them.
[ Back to Contents]
CD-ROM
30:
How can I get the CD?
If you would like the CD to be sent to you, there will be
non-refundable shipping and handling cost of $9.95. Please note
that you still need to purchase the
product in order to obtain the full version. To purchase, please
go to http://www.inklineglobal.com/order.
Remember to tick the CD option in the shopping cart and provide
complete mailing address.
[Back to Contents]
31:What
is inside the CD?
The CD consists of the products that you have purchased,
trial/demo versions of other products and bonus such as clip
arts, fonts, desktop themes, wallpapers, and icons.
[Back to Contents]
32:If
the CD is free, why do I need to pay $9.95 for it to be sent to
my address?
The $9.95 is needed for the cost that we spend in shipping and
handling the CD. However, we can ensure you that the CD itself
is absolutely free of charge.
[Back to Contents]
33:
How long does it take for the CD to arrive?
Please allow at least 14 working days for the CD to arrive. If
you still have not received the CD after 21 days, the CD may
either lost or wrong mailing address may have been given in the online
form, either from a typing error or incomplete address. Please note that
our mailing labels are automatically generated according to the
online form.
If
you have any other queries, please click here
to submit your enquiry and select 'CD Purchase/Shipping'.
[Back to Contents]
34:
Why I couldn't find any cliparts, wallpaper, fonts, etc. in the
CD?
To retrieve the bonus, please close the product showcase window
which is due to Auto-run, and manually open the CD by using the
Windows Explorer. You should be able to locate the respective
folders of the above mentioned bonus.
[Back to Contents]
Download
Issues
35:
What if the download link does not work?
Please click here
to access our online enquiry form and select 'Download Problem'
to submit your questions.
[Back to Contents]
36:
My computer crashed /I need to reformat my computer. How do I get the products back to the computer?
You can re-download the products from the download links that we
sent to you in the inKline Global Purchase Confirmation.
However, if the links have already expired, please click here
to submit your enquiry and select 'Download Problem'. We will
send to you the products as soon as possible.
[Back to Contents]
37:
What should I do if I did not complete my download for the
product that I have purchased?
You can still use the download links that we have given in the
inKline Global Purchase Confirmation.
[Back to Contents]
38:
What if the download is corrupted or cannot be unpacked?
Please delete the product from your computer and make sure you
empty the temporary folders. Then, re-download the
product from the links given in the inKline Global Purchase
Confirmation.
[Back to Contents]
Contacts
39:
Do
you have any phone number that we use to contact you?
Currently we provide support only by emails. Please click submit your
inquiry to us at the Customer Support
Center. We will reply you as soon as
possible.
[Back to Contents]
Support
Policy
40: Do you have any warranty for support?
Upon successful registration, all products come with one year
free support from our company.
[Back to Contents]
Copyright
© 1996 - 2008 inKline Global Inc. All rights reserved.
Privacy Policy
|
