Download Issues

What if the download link doesn't work?

What if my computer crashes or I need to reformat my computer, then how do I get the products back to the computer?

What should I do if I did not complete my download for the product that I have purchased?

What if the download is corrupted or cannot be unpacked?

What if the download link does not work?

Please click here to access our online inquiry form and select 'Download Problem' to submit your questions.

My computer crashed and I need to reformat my computer. How do I get the products back to the computer?

You can re-download the products from the download links that we sent to you in the inKline Global Purchase Confirmation. However, if the links have already expired, please click here to submit your inquiry and select 'Download Problem'. We will send to you the products as soon as possible.

What should I do if I did not complete my download for the product that I have purchased?

You can still use the download links that we have given in the inKline Global Purchase Confirmation.

What if the download is corrupted or cannot be unpacked?

Please delete the product from your computer and make sure you empty the temporary folders. Then, re-download the product from the links given in the inKline Global Purchase Confirmation.