inkline Global, Inc- Product Support

How do I upgrade to the latest version of RedBox and use data from my previous version?

Step 1:
Download and install the latest version in a directory different to your previous version. (You must not overwrite the previous version) Default directory is C:\Program Files\RedBox Organizer x.x (where x.x is the version number)

a. Once installed, open up the latest RedBox, create the same user name and password as in your previous RedBox Organizer

b. Exit RedBox Organizer.

Step 2:

You need to copy your data files from the previous version to the new by doing the following:

a. Exit the previous version of RedBox (This also includes RedBox Background in your system tray).

b. Open up the latest RedBox, create a new user, the username should be the same as the one from the previous version. Once the new user is created, close the program (including the tray).

c. Open up Windows Explorer, go to the directory where you installed the latest RedBox, you should see a directory named the same as the username from step b, delete the directory.

d. Now go to the directory where you installed the previous version of RedBox, there should also be a directory with the same name, copy this directory and paste it under the newly installed RedBox directory.

e. Open the latest version of RedBox. Select your User name. You may be prompted with a message to convert your files. Choose convert. RedBox will then convert your previous data into the new format. If it doesn't ask you to convert, it should then just open as normal.

f. If everything is working fine, then you can uninstall the previous version and delete the old data folder.

There is an error occurring during the installation process. What should I do?

Please stop and close all the running applications before installing RedBox Organizer. If you still have problems installing, note down the installation error and contact our technical officers.

Is RedBox Organizer v7.0 compatible with Windows XP/VISTA?

Currently, RedBox 7.0 is compatible with Windows XP/VISTA.

Is RedBox Organizer v7.0 compatible with Windows ME?

Yes, RedBox Organizer v7.0 is compatible with Windows ME. It is also compatible with 95/98, NT and 2000.

Q05: Why don't the Import/Export wizards work on my PC?

Here is how to fix the problem. (Thanks to G. S. Memfredos)

First Option

a. Un-install RedBox

b. Install Internet Explorer 3.1 which as you suggested contains a number of fixes for Win95
(The version of Win95 in the machine where RedBox had failed was indeed a very early version, the first retail version to be released)

c. Re-install RedBox and.... Bingo! It should now work perfectly

Second Option

a. Un-install RedBox

b. Install Win95 service pack 1

c. Install Red Box and it should work fine

Can I import some files, like Address Book or To-Do list from other program into the RedBox Organizer? If Yes, can you give me a step by step guide to do so?

RedBox Organizer can only import Text File and they must be in CSV (Comma Separated) File Format. Most programs support exporting to .csv file types, you can consult the help files of those programs that you wish to export.

Before importing/exporting, please BACKUP your files. If anything goes wrong, you will not lose any data.

To use the RedBox Organizer to import the files from other program. First, select the "Import" from the File Menu. and use the "Browse" button locate the file that you want to import and follow the instructions guided by the Import Wizard.

What is the function of the Globe section? Can you tell me more?

The Globe section is actually a time, date and distance calculator between two places. Besides, you also can check the current time, date, population and other useful information about a country, which are listed in the RedBox Organizer | Options | Global section.

Is there any way to eliminate the pictures that come up behind the address book data?

Yes. Look in the RedBox installation directory. (Default is C:\Program Files\RedBox Organizer x.x, where x.x is the version number) You will see files 0.wmf, 1.wmf, 2.wmf, ... , 6.wmf. These are the background pictures.

If you delete them, RedBox will default to gray background when restarted.
You may also customize them with your own pictures. The file formats must be the same though. (You may do the same with the sound files: sound1.wav ... sound5.wav).

Newer versions of RedBox: v2.1, 3.x, 4.x and 5.x comes with a picture "on/off" switch at the top right hand corner of the address book data.

How do I backup data on RedBox?

For v3.x & 4.x users
a. Open up RedBox, select Back Up/Restore from File menu.

b. Make sure that you have not started up the user in which you want to back up otherwise you will get a write protect error or access denied error.

c. Select the BackUp tab.

d. Select the user you want to back up, select the destination such as a directory in c: drive or a: drive.

e. Click on "Start BackUp" to begin the back up procedure.

For v2.x users

a. RedBox saves its data under the user name in its program folder (default: c:\program files\RedBox Organizer 2.0).

b. If the user name is "example", you'll see a folder named "example". You need to backup that directory or all the files in that directory.

When I backup my data, why do I get an 'Access denied' error?

The message "Access has been denied" comes from the fact that you are using (or have opened) the "user" that you are trying to back up. RedBox cannot back up a file which is currently being used so all you need to do is start a new user and go to another user.

How do I restore data on RedBox?

For V3.x, 4.x 5.x 6.x users

a. Open up RedBox, select Back Up/Restore from File menu.

b. Select the Restore tab.

c. Select the drive and directory that your Back up is stored.

d. Click on Restore to restore your files.

For v2.x users

To restore your data from a total crash:

a. Reinstall RedBox

b. Setup the same user name as previously

c. Exit RedBox

d. Copy the back-up directory into the program folder. (You may be prompted to replace the current directory)

e. Restart RedBox

To restore a previous backup:

a. Exit RedBox

b. Copy the back-up directory into the program folder. (You may be prompted to replace the current directory)

c. Restart RedBox

Is RedBox Organizer a networkable program? How do I network RedBox? How many users can be supported?

RedBox Organizer is a networkable program and it can support up to 5 users. One limitation of RedBox Organizer is only one user can access to the RedBox Organizer at a time. It does not support multi-user access.

To network RedBox, you will need to install the program on the server computer or a computer that everyone has access to. For all the other computers, create a shortcut to the RedBox program on the server. You can then start to create new users and different people in the network can access other people's calendar/data by logging in as that user.

Does RedBox synchronize with my Palm or any handheld devices?

Unfortunately, RedBox does NOT have the feature of synchronizing with any Palms or handheld devices.

Why does the date always revert back to 1996?

Refer to question below.

How do I change the default date ( Monday - 3 June 1996 ) used by the RedBox Organizer to the current date?

The default date used by the RedBox Organizer is just a demonstration, which teaches the users how to use the program. You should create a new user instead of using the Example as the default user.

To create a new user, click the "New User" button and key in the necessary information. Please check it as your default user and click the "Start" button to start using it.

The date will automatically adjust to the current date when you start the program.

Why is it that the Calendar's time only shows from 7am to 4pm? Is there any way to extend it?

You can extend the Calendar's time setting through the "Calendar" in the Options Menu.

What is the difference between Visual Day Planner and RedBox Organizer?

The major differences between Visual Day Planner and RedBox are: Visual day planner is more for users who are not very time specific and just want an overall view of all the tasks in either a month/day/week view. Visual Day Planner also supports networking, even up to 100 users. There is noticeably less features such as phone numbers, address book as it is not a PIM but more of a desktop calendar. RedBox supports only up to 5 users in a network and offers more features than Visual Day Planner because it is more personalized and more time specific like the options for you to enter your meetings, events at a specific time. There are expenses recording, phone numbers and an address book to enter. RedBox is a Personal Information Manager that you can use to plan all your day-to-day activities.

I get a remind invalid file error when I start up my computer, how to get rid of it?

You can do the following to get rid of that prompt.

a. Click on Start

b. Go to Program | Accessories | System Tools and click on System Information

c. Click on menu Tools | System Configuration Utility

d. Go to the Startup Tab (look at the entries and specifically look for any other schedule files or reminders that are checked. It contained reminder section too. I unchecked the box referencing this "reminder.exe." Simply uncheck this box got rid of the dialog boxes referencing Red Box!!

Unfinished To Do items from the previous day is not being carried forward to the next day, how can I set it to carry forward?

Currently there is no way to carry any To Do Items from a previous day, we will try to introduce this feature in a future release.

When I try to make change to an address, all I get is a 'ding' sound and nothing happens.

When trying to make changes to an entry in an address book, you will need to ensure that you have selected an address book, i.e. you are not in the 'all' mode which shows all the addresses.

In the example, there are two address books, they are friends and business. You need to select either one of the address books before you can make changes.

How many fields can I have for my address book? How can I add more fields later?

You can have up to 10 fields for an address book.

Once you start to enter data into your address book, you can not alter, add or delete fields so you must choose carefully the fields before started your entries into an address book.