PRODUCTS
Stay Connected

 

 

GENERAL

• What is Stay Connected?

• Is Stay Connected! compatible with Windows 9x/ME/NT/2000?

• Is Stay Connected! compatible with Windows XP?

• Is Stay Connected! Y2K compliant?

• How do I configure Stay Connected! to work with my local ISP?

• Does Stay Connected! work on Win3.x?

• How do I get Stay Connected! to start up when I boot up my computer?

• Can Stay Connected! work with a proxy or firewall?

• Is Stay Connected! compatible with Apple/Macintosh?

• How do I upgrade to the latest version of Stay Connected?

• How do I set the timer to simulate mouse activities?

• How do I uninstall Stay Connected?

• I removed Stay Connected!, but the message box still pops up?

• I've uninstalled Stay Connected!, but it says it can't find Stay Connected! program during startup?


 
Q: What is Stay Connected?

Stay Connected! is a program that will help you stay connected to your ISP by periodically sending signals through your connection. This will prevent you from being disconnected due to line inactivity.



 
Q: Is Stay Connected! compatible with Windows 9x/ME/NT/2000?

Yes.



 
Q: Is Stay Connected! compatible with Windows XP?

Yes.



 
Q: Is Stay Connected! Y2K compliant?

Yes.




 

There are two options to configure Stay Connected!, Configuration Wizard and Advanced Configurations, you do not need to run both, just the wizard or the Advanced. For beginners, you should use the Wizard as it sets all the basics for you without worrying every single setting:

To Access Configuration Wizard, right click on Stay Connected! tray icon, left click to select Configuration Wizard. Select "I am using Other ISPs" on the ISP and click on Next. Answer the rest of questions to complete the wizard.

To use Advanced Configurations, right click on Stay Connected! tray icon, left click to select Advanced Configurations. Left click on the ISP icon to see all ISP related options. You should ensure that either HTTP or FTP is checked under the Service Tab.

Press Ok to save and exit. Left click on Stay Connected! tray icon to activate the selected service(s). You should see a double green color bar to indicate it is working.



 
Q: Does Stay Connected! work on Win3.x?

Stay Connected! does not work on Windows 3.x.



 

Initially during installation of Stay Connected!, the install program will prompt you if you would like to have Stay Connected! included in your StartUp folder (this will run Stay Connected! every time you boot your computer). If you skipped this option and later want to add Stay Connected! into you StartUp folder, here's how.

1. Click the Start button, and then point to Settings.

2. Click Taskbar, and then click the Start Menu Programs tab.

3. Click Add, and then click Browse.

4. Locate the program you want to start, and then double-click it. Default install directory for Stay Connected! is C:\Program Files\Stay Connected!

5. Click Next, and then double-click the StartUp folder.

6. Type the name that you want to see on the StartUp menu, and then click Finish.



 
Q: Can Stay Connected! work with a proxy or firewall?

Stay Connected! have an option for a user defined port. Usually a proxy or firewall has a special port for incoming or outgoing traffic. You can set Stay Connected! to use that port.



 
Q: Is Stay Connected! compatible with Apple/Macintosh?

Stay Connected! currently is not compatible with Apple/Macintosh computers. We are looking into that possibility.


 

 

Q: How do I upgrade to the latest version of Stay Connected?

Please click here to visit our Customer Support Center

1. Include your name, program name and version number.

2. Please include, when did you purchase your program.

A latest copy of the program will be forwarded to you.



 
Q: How do I set the timer to simulate mouse activities?

You can set the timer for mouse movement by doing a right click on Stay Connected! icon in your system tray, left click on "Advanced Configurations". Under "Mouse Options", make sure you checked the "Simulate Mouse Movement" option and enter how long (in minutes) you want Stay Connected! to generate mouse activities after you leave your computer idle. 




 
Q: How do I uninstall Stay Connected?

To uninstall Stay Connected! Be sure that you first exit Stay Connected! by doing a Right Click on the Stay Connected! tray icon and choosing the menu item 'Exit'. Next, go to the windows control panel and select the "Add/Remove Programs" Icon, select Stay Connected! and click the button "Add/Remove"

If you get a message saying "cannot find file delsl1.isu". It means that you have deleted the necessary files for Stay Connected! to uninstall itself. To rectify the problem, you need to re-install Stay Connected!. Once installed, do *NOT* run the program, reboot the computer and you should be able to uninstall it now. If after the reboot, you see Stay Connected!'s tray icon, do a right click to exit out of it.

If this doesn't resolve your problem, click here


 
Q: I removed Stay Connected!, but the message box still pops up?

You've attempted to uninstall the program Stay Connected! while it's still actively running in your tray notification area. Please make sure that you *exit* the actively running program in your tool tray. The popup screen shouldn't pop up at all if you have disabled the program from running. If you've attempted to uninstall the program but still get the popup, your installation was unsuccessful since you did not exit the program while attempting to uninstall. Search for the filename StayCon.exe in your hard disk and delete it manually. To check weather you have Stay Connected! running on your system, use the task manager (press CTRL-ALT-DEL), if so, "End" the "Staycon.exe" task (Win 95) or "Staycon" process(Win NT).

If this doesn't resolve your problem, click here



 
Q: I've uninstalled Stay Connected!, but it says it can't find Stay Connected! program during startup?

Your un-installation was still unsuccessful as you probably have a shortcut to Stay Connected! still in you StartUp folder. You can remove that shortcut by using you windows explorer, look under the directory windows
->Start menu->Programs->StartUp.
You should find a shortcut to Stay Connected! there. Delete it and re-boot your system.

If this doesn't resolve your problem, click here



 





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